Packaging, Shipping & Liability
Follow these requirements to ensure your submission remains protected in transit and eligible for certification.
Important: Shipping is paid by the customer both ways — delivery to us and return shipping back to you.
Quick Rules
- Use a rigid protective case inside a shipping box.
- Do not ship in padded envelopes or soft mailers.
- Include your full name, email, and order number inside the box.
- Use a carrier with tracking and keep your tracking number.
- We strongly recommend purchasing insurance appropriate to your item’s value.
How to Package Your Eyewear
1. Use a Hard Case
Place eyewear inside a rigid protective case to prevent hinge stress or lens damage.
2. Wrap & Cushion
Wrap the case with bubble wrap and ensure it cannot shift inside the shipping box.
3. Box Only
Ship using a corrugated cardboard box. Do not use soft mailers.
4. Include Order Details
Insert a note with your name, email, order number, and description of the item.
What to Include
Required
- Eyewear item(s)
- Printed order information
- Order number clearly written
Optional
- Purchase receipt (if available)
- Supporting provenance documentation
- Photos for your own records
Do Not Include
- Cash or valuables
- Items unrelated to submission
- Retail packaging you cannot risk losing
Shipping Responsibility
- Customer-paid shipping both ways.
- Risk of loss or damage during inbound transit remains with the shipper/customer.
- If a package is lost or damaged in transit, claims must be filed directly with the carrier.
- Return shipping will be processed using the method selected and paid for by the customer.
Keep your tracking number until delivery is confirmed.
Inbound Damage & Intake Documentation
If a package arrives visibly damaged, we may document the condition at intake.
If damage appears related to insufficient packaging, processing may be paused while the condition is reviewed.
We are not responsible for packaging failures or carrier handling during inbound transit.
Insurance Recommendation
We strongly recommend insuring shipments according to the item’s estimated value.
Insurance decisions are controlled by the shipper/customer and subject to carrier policies.
Ready to Submit?
Review all submission requirements before shipping your item.